Tbk33 Privacy Policy — Your Information, Our Responsibility

Tbk33 (tbk33.pro) is a trusted online gaming and betting platform serving millions of members across Bangladesh. We understand that when you use our platform, you share certain personal information with us. This Privacy Policy is here to give you clear, straightforward answers about how that information is collected, where it is stored, who can access it, and what rights you have.

By creating an account or continuing to use tbk33, you are considered to have agreed to this Privacy Policy. Please read it carefully.

Our Privacy Policy has been developed in line with international data protection standards. tbk33 reserves the right to update this policy at any time, and your continued use of the platform following any changes will be taken as acceptance of those changes.

Tbk33 only collects information that is necessary to operate the platform, maintain security, and deliver the best possible experience. The different types of data we collect are outlined below:

Personal Identity Information

• Full Name, Date of Birth & Gender
• Mobile Number & Email Address
• Residential Address & Country
• National ID or passport details (for KYC verification)

Financial Information

• Mobile Banking Account Number (Mobile Banking, Nagad, Rocket)
• Transaction History & Amount
• Deposit & Withdrawal Records

Technical Information

• IP address and browser type
• Device Information (Model, Operating System)
• Login Time & Account Activity Logs
• Cookies and Site Usage Information

Tbk33 uses your information for specific, defined purposes only. We never use your data for anything else without your consent.

Tbk33 does not sell or rent your personal information to any third party. However, data may be shared in the following limited circumstances:

• Payment Processing Partners: Only the necessary information is shared with mobile banking providers such as Mobile Banking, Nagad, and Rocket to complete transactions.
• Technology Service Providers: Limited data is shared with trusted technology partners who operate the platform, all of whom are bound by the same privacy standards.
• Law Enforcement: Information may be disclosed to the relevant authorities when required by court order or legal obligation.
• Fraud Investigation: In cases of serious fraud, information may be shared with the relevant regulatory authorities.

Tbk33 employs the highest industry-standard technology to protect your information. Our security infrastructure is multi-layered and continuously updated.

• SSL/TLS Encryption: All data transmitted through the website and app is secured with 256-bit SSL encryption.
• Firewall Protection: Our servers are protected by advanced firewalls and intrusion detection systems.
• Two-Factor Authentication (2FA): Two-factor authentication is available for added account security.
• Regular Security Audits: tbk33 systems are regularly audited by independent third-party security experts.
• Restricted Access: Only authorized personnel can access your data, and all access is logged.
• Data Backup: Your data is regularly backed up to secure servers to ensure it is never lost.

The tbk33 website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of Cookies

• Essential Cookies: These are essential for maintaining your login session and ensuring security. These cookies cannot be disabled.
• Performance Cookies: Used to understand which sections of the site are most visited, helping us improve the overall experience.
• Preference Cookies: Used to remember preferences such as language, theme, and similar settings.

You can manage cookies through your browser settings. Please note that disabling certain cookies may limit some features of the site.

As a tbk33 member, you have a number of rights regarding your own personal information — all of which we fully support.

• Right to Access: You can request to view what information tbk33 holds about you at any time.
• Right to Rectification: You can request a correction if any of your information on record is inaccurate.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted. However, some data may be required to be retained due to legal obligations.
• Right to Object to Processing: You may object to your data being used for marketing purposes.
• Right to Data Portability: You can request a copy of your information in a readily readable format.

Tbk33 retains your information only for as long as necessary. All data is kept while your account remains active.

• Even after an account is closed, certain information may be retained for up to 5 years to meet legal obligations.
• KYC documents are retained for a specified period in accordance with regulatory authority guidelines.
• Transaction records are retained in accordance with financial regulatory requirements.
• After the retention period, data is permanently deleted or anonymized.

Tbk33 is strictly for users aged 18 and above. We do not knowingly collect or process any data from minors.

• Age is verified at registration, and accounts cannot be created for minors.
• If any minor's data has been collected inadvertently, it will be deleted immediately.
• If you believe your child's information may be in our system, please contact us immediately at [email protected].

For any privacy-related questions, requests, or complaints, you are welcome to reach out to our dedicated privacy team.

• Email: [email protected]
• Live Chat: Active 24 hours, 7 days a week
• Complaints are typically responded to within 72 hours
• Complex matters are fully resolved within a maximum of 30 days